Overview

At Cup Katha, your satisfaction is important to us. However, due to the consumable nature of our tea and coffee products, we do not accept returns or offer refunds once a product has been delivered.

Damaged or Incorrect Items

If you receive a product that is damaged or not as described, please contact us within 48 hours of delivery. Kindly provide:

  • Due to the nature of consumable goods, we do not accept returns or exchanges.
  • Returns are accepted within 48 Hours of delivery for damaged, incorrect, or expired products only.
  • To request a return, email [email protected] with order details and a photo of the issue.
  • Refunds, if applicable, will be processed within 7–10 working days via the original payment method.

Exceptions

Refunds will not be provided for:

  • Minor packaging differences
  • Products used or opened
  • Requests made after 48 hours of delivery

Contact

Email: [email protected]
Phone: 9898729060