Cup Katha, a brand which sells tea and coffee products. It complies with Indian e-commerce and consumer protection laws (like the Consumer Protection Act 2019, IT Act 2000)

Overview

Effective Date: June 26,2025

Welcome to www.cupkatha.com (hereinafter referred to as the “Website”), owned and operated by Cup-Katha, having its registered office at Cup Katha, 412, Tower A, Money Plant High Street, Jagatpur road, Ahmedabad, Gujarat, India. By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions.

1. Use of the Website

  • You must be 18 years or older to make a purchase on this website.
  • You agree to use this Website only for lawful purposes and in a manner that does not violate any applicable laws or regulations in India.

2. Product Information

  • All products listed on www.cupkatha.com are described to the best of our ability and in good faith.
  • The product images displayed on the Website are original photographs taken exclusively by our team and are of the actual products sold under the Cup Katha brand. We do not use any stock or third-party images.
  • While we make every effort to ensure product colors, packaging, and descriptions are accurate, there may be minor variations due to lighting, screen settings, or batch differences.
  • Product weights, ingredients, and other details are provided in compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and applicable food labeling regulations under FSSAI.

3. Pricing & Payment

  • All prices on www.cupkatha.com are listed in Indian Rupees (INR) and are inclusive of applicable taxes, including GST as per the Goods and Services Tax Act, 2017.
  • Prices are subject to change without prior notice. However, the price at the time of order placement will be considered final for that transaction.
  • We accept secure online payments through Razorpay, a trusted third-party payment gateway. Razorpay supports multiple payment methods including UPI, credit/debit cards, and net banking.
  • All transactions are processed through secure encryption and are subject to Razorpay’s terms of service and data protection policies.
  • We do not store your payment details on our servers. Any payment-related issues should be initially reported to Razorpay support or contacted via our customer care.

4. Shipping & Delivery

  • Orders placed on www.cupkatha.com are usually processed and dispatched within 1–3 business days from the date of order confirmation.
  • We partner with Delhivery One for reliable and trackable nationwide delivery. Shipping timelines typically range between 3–7 business days, depending on the delivery location.
  • You will receive an order tracking link via email or SMS once your package has been shipped.
  • While we strive to ensure timely delivery, delays due to weather, strikes, or unforeseen courier issues may occur. Cup Katha is not liable for delays once the product is handed over to the courier.
  • Please ensure that shipping information provided during checkout is accurate. Inaccurate or incomplete addresses may result in delays or failed deliveries.
  • In case of non-delivery due to reasons beyond our control, re-shipment charges may apply.

5. Returns & Refunds

  • Due to the nature of consumable goods, we do not accept returns or exchanges.
  • Returns are accepted within 48 Hours of delivery for damaged, incorrect, or expired products only.
  • To request a return, email [email protected] with order details and a photo of the issue.
  • Refunds, if applicable, will be processed within 7–10 working days via the original payment method.

6. Intellectual Property

  • All content on this website including text, graphics, logos, images, and product descriptions is the property of Cup Katha or its licensors and is protected under the Copyright Act, 1957 and the Trademarks Act, 1999.
  • You may not reproduce or use any content without prior written permission.

7. User Accounts

  • You may register an account for faster checkout, but are responsible for maintaining confidentiality of your credentials.
  • We reserve the right to suspend or terminate accounts involved in fraud or misuse.

8. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or its products.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of India.
  • In case of disputes, jurisdiction will lie exclusively with the courts of Ahmedabad, Gujarat.

10. Indemnification
You hereby agree and accept to indemnify, defend and hold harmless Cup-Katha, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:
Email: [email protected]
Phone: 9898729060
Address: A-412, Money Plant High Street, Jagatpur Road, Ahmedabad – 382470

12. Updates to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please check this page regularly for any changes.